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Terms of use

We encourage both our existing and future clients to use our website.

Poliependitiki SA has the right to partly alter or update the current terms of use and the purchase conditions made through its e-shop. Please let us make clear that a possible alteration in the terms of use does not affect any orders already processed.

Poliependitiki SA guarantees the validity of information presented on the websites www.ramoglou.com and www.arte.gr, subject to any technical or typographical errors that have escaped the attention or occurred unintentionally.

Our e-shop is not liable for technical problems that might occur when users attempt to access the website or while using it and are related to the operation or compatibility of their own infrastructure with the use of this website. Furthermore, Poliependitiki SA carries no liability for third party acts or omissions and particularly unauthorised third party interventions to products and/ or services and/ or information available through it.

Personal data privacy

Poliependitiki SA recognises the importance of the security of your personal data theme. The same basic principles that apply to traditional trade also apply in the case of e-commerce. All information transmitted to Poliependitiki SA by the user are strictly confidential, and Poliependitiki SA has taken all necessary measures to use them solely to the extent necessary in the context of the service provided. The personal information you provide on our site is strictly limited to ensure the operation of the service and must not be used by anyone, without complying with the provisions of Law 2472/97 on the protection of processing of personal data.

Every visitor can browse in our e-shop without giving any personal information. We will need your personal data only when you sign up and proceed to order products or if you choose to receive our e-mail.

The necessary data for each transaction include your name, a fixed or mobile phone, address (street, city, postal code), shipping address of the order and document type (receipt, invoice). If we issue an invoice, we will need the company name, VAT number and address of its seat.

Online purchasing

In our online store you will find a great variety of products for your house, office and garden which we divide into categories and subcategories that appear in the left column of your screen. Still, if you are looking for something specific, use the "smart" search, which takes you straight to your selection. After entering your order you will receive an automated e-mail which will indicate the details of your order. Later on, your order will be processed by the e-Commerce Manager of our company and you will receive a second ‘confirmation’ e-mail with the products that will be sent to you. In case of an outstanding order you will receive a corresponding e-mail. Alternatively we will contact you by phone on the number which you provided upon registration.

Refunds policy

You receive the right to change / return the product within 14 days after purchase. Returns are accepted only if the products you wish to return in the same original condition as received, but that they be unsealed or has violated the packaging and must necessarily be accompanied by a delivery note. The right to change / refund of the full product purchased and can not be exercised on only part of the product (eg accessories for the product).

The amount will be credited after returning the product will be the analogue of the price is charged to you when purchasing the product (not the transport costs included, if any) Seek medical advice us at the head of the company at 2310 461 429 and we will give the necessary instructions for returning or visiting one of our stores. The costs of returning the product are NOT covered by POLYEPENDYTIKI SA and charged to the client. The amount of the returned value includes the original shipping the product to you (minus any expenses fast, insured etc. Shipping).

In case you detect an error or defect upon reception, please do not sign but report the incident.

If the returned product appears to have loss or damage, or evidence that it has been used, our company reserves the right to withhold the total money worth of the product to cover the relevant losses/ damage.

Order cancellation

Before you complete the order, during the electronic order process, you can click 'Back' and remove the quantities of products in your cart by clicking ‘Remove’. If you have completed the online order but we have not yet shipped the product you can call us on 2310 461429 and ask to connect to the e-Commerce Manager who will take care of the cancellation of your order. If you request a cancellation after shipping, please contact the e-Commerce Manager at the above phone number.

Online payment

Our online store accepts all credit and debit cards Visa, Mastercard, American Express and Citibank. All transactions in our store are protected by maximum online security systems which guarantee a secure exchange environment. For purchases made with your credit or debit card please follow the instructions in our online store. You will be asked to fill in the card number and card holder name, the expiration date as well as the 3 digit number (CVV) on the back of your credit card.

You can also place a payment through PayPal.

Alternatively , you can pay with bank transfer. Please see below a list of bank accounts in different banks where you can make the deposit or online money transfer:

Consignee: POLIEPENDITIKI ABEE

PIRAEUS BANK: 5238-012498-831
ΙΒΑΝ: GR3901722380005238012498831

NATIONAL BANK OF GREECE: 87847021075
ΙΒΑΝ: GR6701108780000087847021075

EUROBANK: 0026.0030.95.0200299856
ΙΒΑΝ: GR7402600300000950200299856

ALPHABANK: 412002002001919
ΙΒΑΝ: GR8701404120412002002001919

Order delay and Stock availability

Among the plethora of products that we expose in our e-shop there are rare cases where their supplier suddenly and unexpectedly announces that they are repealed. In this case one of our staff will contact you to give you all the alternatives.

In periods of extreme weather or strikes the transportation and delivery of your order might be affected.

In case we find difficulties to contact you on the phone or through e-mail because the data you entered is not properly updated the shipment of your order will be delayed.

Store Location

ARTE POLIEPENDITIKI SA HEADQUARTERS

12th km on the Motorway from Thessaloniki to Poligyros, Thermi, 57001
Tel: +302310461429
Fax: +302310461367

ARTE POLIEPENDITIKI SA THESSALONIKI CITY CENTER

66 I. Tsimiski Str., Thessaloniki, 54622
Tel: +302310285429

ARTE POLIEPENDITIKI SA THESSALONIKI KALAMARIA

82 G. Papandreou Str., Thessaloniki, 54655
Tel: +302310416857

ARTE POLIEPENDITIKI SA ATHENS

319 Mesogeion Av., Chalandri,15231
Tel: +302107758780

ARTE POLIEPENDITIKI SA KAVALA

8 Ydras Str., Kavala, 65302
Tel: +302510465820

ARTE POLIEPENDITIKI SA LARISSA

8 Ydras Str., Kavala, 65302
Tel: +302510465820

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